Benton House of Sugar Hill at 6009 Suwanee Dam Road, Sugar Hill, Georgia.

Update to below: We are now being assured, from the Regional Director, Kathleen, that many of these issues will be resolved ASAP. This is FANTASTIC! Indeed, this morning, we were told our mother could have a steak knife to cut her food on her own, comment cards and pencils would be put out at every meal, Sandalay or Julie would be out before every meal to ensure the food was served to everyone within 15 minutes of the seating time and more. We are extremely pleased with the responsiveness of this company. I'll keep you posted. Hooray! for Benton House of Sugar Hill!

After two years, the food remains mediocre, at best, despite ongoing feedback from multiple residents and promises to meat with Salude for coaching on how to improve. Meals are frequently late, sometimes cold when they finally arrive, meat portion sizes can vary randomly from resident to resident, meat portions are served in chunks that need to be pre-cut as the residents are not permitted to have knives, and the taste is often quite mediocre. The menu is set at the corporate level. Good Institutional cooks are apparently difficult to find because the pay is not great. This location seems to have a particularly poor cook and the organization in the kitchen, in terms of getting the food out in a timely manner and then following up for feedback remains poor. Many of the other aspects of this assisted living home are quite good, but for the elderly, a good meal is the highlight of their day.